At She & Mee Clothing, every product is carefully inspected before dispatch. Please review this policy before placing an order, as completing a purchase confirms your acceptance of the terms below.

1. Return Policy

We do not accept returns once an order has been delivered. Customers are requested to review the product description, size chart, colour disclaimer, and all applicable policies before completing a purchase.
Returns are not available for size-related concerns, minor colour differences, personal preference, change of mind, or natural fabric and handmade variations.

2. Refund Policy

We do not offer refunds for delivered orders. This includes refunds requested due to incorrect size selection, minor colour variation, change of mind, personal preference, or natural characteristics of the fabric.
Where a damaged-product claim is verified and approved, our standard resolution is an exchange for the eligible product. Any alternative resolution, where required, will be determined solely by our team based on product availability and the circumstances of the claim.

3. Exchange Eligibility

Exchanges are offered only when a product is received in a damaged condition. To qualify for review, all of the following conditions must be met:
• The damage must be reported to our customer support team within 24 hours of delivery.
• A complete unboxing video, recorded continuously from start to finish without cuts, pauses, or edits, is mandatory.
• The product must be unused, unwashed, unworn, and in its original condition.
• All original tags, labels, accessories, and packaging must remain intact.
• The order number and clear photographs or video evidence of the damaged area must be provided.

4. Non-Eligible Exchange Requests

Exchange requests will not be accepted for:
• Size-related concerns or incorrect size selection
• Minor colour variations caused by screen settings, photography lighting, device displays, or natural dye characteristics
• Personal preference or change of mind
• Products that have been used, worn, washed, altered, damaged after delivery, or returned without intact tags and packaging
• Minor variations in weave, print placement, texture, thread, pattern, or colour arising from handloom, hand-printing, weaving, or artisanal processes
• Requests submitted more than 24 hours after delivery or without a complete, continuous unboxing video

5. Exchange Review Process

After receiving the required information, our team will review the request and supporting evidence. Approval is subject to verification that the product was received in a damaged condition and that all eligibility requirements have been met.
• Do not send the product back until our team confirms that the exchange request has been approved and provides return instructions.
• The returned item will be inspected after it reaches us.
• Once the claim and returned product are approved, a replacement will be dispatched subject to product availability.
• If the same product is unavailable, our team will communicate the available resolution options.

6. Size Selection

Please refer to the size chart provided on the product page before placing an order. If you are between sizes or shopping with us for the first time, we recommend choosing one size larger for a more comfortable fit. Returns, refunds, or exchanges are not available for size-related issues.

7. Colour and Fabric Variations

We make every effort to display product colours accurately. However, slight colour differences may occur because of screen brightness, device display settings, photography lighting, editing, and natural fabric or dye characteristics.
Many products are created using traditional weaving, handloom, hand-printing, or artisanal methods. Minor variations in weave, print placement, texture, thread, pattern, or colour are natural characteristics that make each piece unique. These variations are not defects and do not qualify for return, refund, or exchange.

8. Quality Policy

Quality is central to our work at www.sheandmeeclothing.com. We aim to provide garments that combine comfort, durability, and thoughtful design.
• Material Selection: We carefully select fabrics and materials suited to the design and intended use of each garment.
• Quality Inspection: Every product is inspected before dispatch for visible damage, stitching quality, finishing, and overall condition.
• Product Care: Customers should follow the wash and care instructions provided with the garment to preserve its colour, fit, and finish.
• Handcrafted Character: Natural artisanal variations are part of the product's character and should not be interpreted as manufacturing defects.

9. Contact Us

For assistance with an eligible damaged-product exchange, contact us within 24 hours of delivery at sheandmeeclothing@gmail.com. Please include your order number, a description of the issue, the continuous unboxing video, and clear photographs of the product and packaging.
Website: www.sheandmeeclothing.com