1.General

The terms "We" / "Us" / "Our" / "Company" refer to She and Mee, a company incorporated in India under the provisions of the Companies Act, 2013, operating the e-commerce website www.sheandmeeclothing.com and its related sub-domains, services, and tools (referred to as the "Website"). The terms "You" / "Your" / "Yourself" refer to the users and visitors of this Website.
This Privacy Policy is an electronic record formed under the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023. It does not require any physical, electronic, or digital signature.
By using our Website or purchasing from She and Mee, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Website immediately.

2. Changes to Privacy Policy & User Consent

Changes in law or changes in She and Mee business practices may require updates to this Privacy Policy from time to time. She and Mee encourages users to review this Privacy Policy periodically. By continuing to use or browse the Website, you agree to be bound by the terms of this Privacy Policy as amended and in force from time to time. If you do not agree, please discontinue use of the Website.

3. Information We Collect

To provide you with the best shopping experience, She and Mee may collect the following information:
• Personal Details: Name, email address, phone number, date of birth, gender
• Delivery Information: Shipping address, billing address, PIN code
• Payment Information: Credit/debit card details or UPI details, processed securely through third-party payment gateways. We do not store card information.
• Account Information: Username and password
• Shopping Preferences: Size preferences, wish list items, order history
• Device & Technical Information: IP address, browser type, device type, pages visited, and session data

4. Cookies

She and Mee uses cookies and similar tracking technologies to enhance your browsing experience on our Website. Cookies help us remember your cart, preferences, and login session so you don't have to start over each visit.
Types of cookies we use:
• Essential Cookies: Required for the Website to function correctly, such as the cart and checkout
• Analytics Cookies: Help us understand how customers browse and shop on our site
• Marketing Cookies: Used to show you relevant fashion offers and promotions
You may disable cookies through your browser settings. Please note that disabling essential cookies may affect your ability to shop on our Website.

5. Sharing of Your Information

She and Mee does not sell or rent your personal information to any third party. We share your information only in the following limited circumstances:
• Logistics & Delivery Partners: To ship your orders to your address
• Payment Gateways: To securely process your payments
• Technology & Service Providers: Who assist in operating our Website, marketing, and analytics and are bound by confidentiality agreements
• Legal Authorities: When required by law, court order, or government directive
• Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of that process

6. Usage of Your Information

She and Mee uses your information to:
• Process and fulfil your orders, including shipping and delivery
• Send order confirmations, shipping updates, and delivery notifications via email and SMS
• Manage your account and provide customer support
• Personalise your shopping experience based on your preferences and purchase history
• Send promotional offers, new collection launches, and fashion updates only with your consent
• Improve our Website, product quality, and overall user experience
• Conduct internal analytics and customer behaviour research in aggregate form
• Comply with applicable legal and regulatory obligations

7. Usage of Financial Information

All payment transactions on She and Mee are processed through trusted, PCI-DSS-compliant third-party payment gateways. She and Mee does not store your credit/debit card number or bank account details on our servers. All financial data is encrypted and transmitted over secure channels. You are advised to exercise caution when entering payment details online.

8. Information Security

She and Mee implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or loss. Our systems are protected by firewalls, encryption, and password-controlled access.
However, no online platform can guarantee 100% security. We encourage you to use a strong password for your She and Mee account and avoid sharing your login credentials with anyone.

9. Data Retention

She and Mee retains your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Order and transaction records may be retained for up to seven years for accounting and legal compliance. You may request deletion of your account at any time by contacting us.

10. Your Rights

As a She and Mee customer, you have the right to:
• Access the personal data we hold about you
• Correct inaccurate or outdated information
• Delete your account and associated personal data
• Withdraw consent for marketing communications at any time
• Opt out of promotional emails by clicking "Unsubscribe" or writing to us
Please note that withdrawing consent for certain data may affect our ability to provide you with services or complete your orders.

11. Opt out Rights

If you no longer wish to receive promotional emails or offers from She and Mee, you may:
• Click the Unsubscribe link at the bottom of any marketing email
• Email us at sheandmeeclothing@gmail.com
Please note that opting out of marketing emails does not stop transactional emails such as order confirmations and shipping updates.

12. Anti-Spam Policy

Since email is an integral part of the services provided, your sharing of an email address with She and Mee allows us to send you offers and promotions related to our collections and Website. If you later decide not to receive such communications, you may unsubscribe by writing to us at sheandmeeclothing@gmail.com.
Please note that opting out of promotional emails does not exempt you from receiving administrative emails such as order updates or changes to She and Mee terms or policies.

13. Links to Other Sites

Our Website may contain links to third-party websites such as social media platforms or partner brands. She and Mee is not responsible for the privacy practices or content of those external websites. We recommend reviewing the privacy policies of any third-party sites you visit.

14. User's & Visitor's Note

• All visitors browsing the She and Mee Website are subject to this Privacy Policy.
• If you have submitted any personal information through any means, you will be treated as a registered User under this policy.
• If you are accessing the Website from outside India, it is your sole responsibility to ensure compliance with local laws applicable in your region.

15. Force Majeure

She and Mee shall not be held responsible for any loss or misuse of personal information caused by events beyond our reasonable control, including but not limited to natural disasters, acts of government, cyber-attacks, power failures, or civil unrest.

16. Changes to This Privacy Policy

She and Mee may update this Privacy Policy from time to time to reflect changes in law or our business practices. The revised policy will be posted on this page with an updated "Last Updated" date. Continued use of the Website after such changes constitutes your acceptance of the updated policy.

17. Grievance Redressal Mechanism

Any complaints, abuse, or concerns regarding content, comments, or a breach of this Privacy Policy shall be immediately reported in writing to the designated Grievance Officer using the email address mentioned below.
E-mail ID: sheandmeeclothing@gmail.com
Company: She and Mee